This Privacy Policy explains how personal data is collected, used, stored, disclosed, protected, and deleted when you use the Clicks & Go website, Android application, seller services, delivery-rider services, and related features (collectively, the “Service”).
Contents
1. Who we are
Clicks & Go is a local marketplace and delivery platform that connects buyers, participating sellers, and delivery riders. The Service is operated in the Philippines.
2. Personal data we collect
The information collected depends on how you use Clicks & Go and whether you register as a buyer, seller, or delivery rider.
Account and contact information
- Full name, email address, phone number, user role, and account status
- Password stored in hashed form rather than plain text
Buyer information
- Home or delivery address and delivery instructions
- Buyer verification selfie and, where requested, an image showing the buyer with an ID or passport
- Shopping cart, orders, purchase history, product reviews, and ratings
Seller information
- Seller account and contact details
- Business permit or verification documents
- Shop name, address, phone number, description, logo, and product images
- Product listings, prices, stock, and order records
- GCash account name, number, and QR-code image
- Seller fee, storage, adjustment, or payment records where applicable
Delivery-rider information
- Rider account and contact details
- Driver’s licence and verification information
- Vehicle-related details where supplied
- Assigned and completed delivery records
- Location information when a location-based delivery feature is actively used
- Delivery reviews and ratings
Payment and transaction information
- Payment method, payment status, order total, delivery fee, and applicable platform fees
- GCash or other payment reference information and payment-proof images where submitted
- Payment verification records
Communications and technical information
- Messages sent through supported chat features
- Notifications and announcements
- Session information used for authentication and essential app functions
- Security and server logs that may include IP address, date/time, requested pages, and technical error information
3. How we use personal data
- Create, maintain, authenticate, and secure accounts
- Review and approve buyer, seller, and rider registrations
- Verify identity and reduce fraud or misuse
- Display shops, products, prices, ratings, and availability
- Process carts, orders, payments, pickups, and deliveries
- Provide sellers and assigned riders with information needed to fulfil an order
- Provide customer support and service-related notices
- Maintain transaction, payment, and delivery records
- Manage seller storage allocations and related purchases
- Investigate security incidents, abuse, or disputes
- Comply with applicable legal obligations
- Improve the reliability, usability, security, and performance of the Service
4. Basis for processing
Depending on the information and purpose involved, Clicks & Go processes personal data where necessary to provide the Service requested by a user, for legitimate and lawful business purposes, to comply with applicable legal obligations, to protect users and the Service, or where consent is required and has been obtained.
We seek to collect only information that is relevant and reasonably necessary for the stated purpose.
6. Payments and third-party payment services
Clicks & Go may support cash payments and payment arrangements using services such as GCash, Maya, or online banking. Where payment is completed through a third-party financial or payment service, that provider may separately process information under its own terms and privacy practices.
Clicks & Go may retain transaction details needed to administer an order, including payment method, status, reference information, or payment proof submitted through the Service. Clicks & Go does not ask users to provide an online-banking password, GCash password, PIN, or OTP.
8. How we protect personal data
Clicks & Go uses reasonable administrative, technical, and organisational safeguards appropriate to the Service. These may include access controls, authenticated sessions, password hashing, HTTPS transport, server and database access restrictions, upload validation, and administrative controls.
No internet-connected system can be guaranteed to be completely secure. Users should protect their passwords and notify Clicks & Go promptly if they suspect unauthorised account access.
9. How long we retain information
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business or security purposes, for the establishment or defence of legal claims, or where retention is required by law.
- Account information may be retained while an account is active and for a reasonable period after closure where needed for security, disputes, or legal obligations.
- Order, payment, and delivery records may be retained where needed for transaction history, accounting, fraud prevention, disputes, or legal compliance.
- Identity-verification documents are retained only for as long as reasonably necessary for verification, safety, fraud prevention, dispute handling, or legal obligations.
- Expired password-reset data and unnecessary temporary records may be removed when no longer needed.
If a user requests deletion, associated personal data will be deleted or anonymised unless specific information must be retained for a legitimate security, fraud-prevention, transaction, legal, or regulatory reason.
10. Your privacy rights
Subject to applicable law, you may have rights to be informed, access personal data, correct inaccurate data, object to certain processing, request erasure or blocking, request data portability where applicable, withdraw consent where processing depends on consent, and file a complaint with the appropriate privacy regulator.
Clicks & Go may need to verify your identity before completing a request so information is not disclosed, changed, or deleted at the request of an unauthorised person.
11. Account and data deletion
A Clicks & Go user may request deletion of their account and associated personal data. Account deactivation alone is not treated as completed deletion.
To request deletion, use the dedicated Account Deletion page when available or contact Clicks & Go using the support email below.
Email: [email protected]
Request Account DeletionReasonable information may be requested to verify account ownership. After a valid deletion request is completed, associated personal data will be deleted or anonymised except for information that must be retained for legitimate security, fraud-prevention, transaction, dispute, legal, or regulatory reasons.
12. Children’s privacy
Clicks & Go is intended primarily for adults who can enter into marketplace, seller, rider, payment, and delivery arrangements. The Service is not designed as a child-directed service.
If Clicks & Go learns that a child’s personal data has been collected in circumstances where it should not have been collected, reasonable steps may be taken to restrict processing and delete the information, subject to applicable law.
13. Changes to this Privacy Policy
This Privacy Policy may be updated when features, data practices, legal requirements, or platform services change. The “Last updated” date at the top of this page will be revised when an update is published. Significant changes may also be communicated through the Service or other reasonable means.
14. Contact us
For privacy questions, requests to exercise privacy rights, account deletion requests, or concerns about personal data handled by Clicks & Go, contact: