Submit the form below using the email address associated with your account. We may contact you to verify account ownership before deleting the account.
What will be deleted?
After your identity and request are verified, Clicks & Go will delete or anonymise personal data associated with the account where deletion is appropriate.
- Account profile details such as your name, email address, phone number, and saved address.
- Authentication information associated with the deleted account.
- Buyer verification images that no longer need to be retained.
- Seller or rider verification documents that no longer need to be retained.
- Shop or profile information that is no longer required after account closure.
- Other account-specific personal data that has no continuing legitimate retention purpose.
What may be retained?
Some information may need to be retained after account deletion for legitimate reasons.
- Completed order and transaction records needed for accounting, disputes, fraud prevention, or legal compliance.
- Payment and delivery evidence needed to resolve an existing transaction or complaint.
- Security and fraud-prevention records necessary to protect Clicks & Go and its users.
- Information that Clicks & Go is legally required to retain.
Retained information will remain protected and will not be kept longer than reasonably necessary for the purpose requiring retention.
Processing time
We aim to complete a verified account deletion request within 30 calendar days. A request may take longer if additional verification is reasonably required, there is an unresolved transaction or dispute, or certain records must be retained for security, fraud prevention, accounting, regulatory, or legal reasons.
If additional information is required, Clicks & Go support will contact you using the email address associated with the request.
Request account deletion
Do not enter your password, GCash PIN, MPIN, online-banking password, or OTP in this form.